FAQ — The Imperfectionist
Questions & Answers

Everything you
want to know.

Single eyeshadows, handmade in Boston, built around real human stories. Here's the honest detail on how they wear, how they ship, and why we made them this way.

01 Product & Wear
Is your eyeshadow really waterproof?

Absolutely. Try it yourself: swatch it on your arm, hold it under running water, and watch. Still flawless, no primer needed. It's made to handle real life, from sweaty barre or yoga to a steamy shower.

Are your eyeshadows vegan and cruelty-free?

Yes to both. Every shade is vegan, with no animal-derived ingredients in any of the seven formulas, and nothing we make is tested on animals.

Are your eyeshadows safe for sensitive eyes or contact lens wearers?

Every colorant in our formulas is an FDA-listed color additive approved for use in the eye area, and we keep safety documentation for each shade. As with any eye product, patch test if your skin is sensitive, and apply to the lid or the inner corner rather than the waterline. If irritation occurs, stop using it. Contact lens wearers should apply before inserting lenses.

Why single eyeshadows and not palettes?

Because no one lives the same story every day. Palettes decide for you: six shades you'll never touch and two you'll actually love. Singles give you freedom. You build your own collection, your own mood, with no fillers and no wasted colors. Just the shades that feel like you.

Why is a single $26?

The pigment is the expensive part. Each shade is built around the pigment chosen for that specific color rather than a shared bulk base, which costs more per pan and is the reason the color pays off in one pass instead of three.

The case is custom-tooled and 3D printed in small runs in the Czech Republic. It isn't an off-the-shelf pan with a sticker on it.

And every shade is weighed, mixed, pressed, and checked by hand in Boston, in batches small enough that Eva can reject one.

It's a full-size 1.5 g pan, the same size as the singles inside most palettes. The difference is that you only buy the one you'll actually wear.

How do I know which shade is right for me?

Take our Find Your Shade quiz. Six small questions about how you move through the world, no wrong answers, and about a minute of your time. At the end, you'll meet the shade that feels like you, and you can read the story behind it on its product page. Take the quiz →

What is pick & play?

The playful corner of our website. Three little games, one goal: helping you meet your shade. Take the Find Your Shade quiz for a minute of self-reflection, build your trio of any three shades for $69 instead of $78, or tempt fate on the shade roulette and let the pan decide for you. There are no wrong answers, only shades that feel like you. Start playing →

02 Ingredients & Quality
How are your ingredients different from others on the market?

Most brands build every shade from the same bulk base, adding fillers to increase volume, cut costs, and standardize manufacturing. We do the opposite. Each shade starts with high-quality pigments chosen specifically for that color, and the formula is built around those pigments for performance and long-lasting wear. No unnecessary fillers, only the essentials that support adhesion, slip, blendability, and texture.

Where do your ingredients come from?

We source from small, trusted U.S. suppliers, including veteran-owned businesses, and develop our cases in the Czech Republic.

What about safety and quality?

Every shade is hand-pressed in a dedicated clean workspace, not on a kitchen counter. Surfaces, tools, and pans are sanitized with 70% isopropyl alcohol before and between every batch. Pigments are handled with gloves and with implements that are either single-use or fully sanitized. Nothing is pressed on a surface shared with anything else, and every pan is sealed the same day it's filled.

Pressed powders are anhydrous, which means there's no water in them for bacteria to grow in. It's the lowest-risk category there is. We still treat every batch as if it weren't.

Are your product photos and swatches AI-generated?

No. Every swatch and texture you see is a real photograph: real light, real product, real skin. We don't use AI to alter faces, smooth textures, or change how our shades actually look. The swatch you see is exactly what arrives at your door.

Some of our product and case visuals are 3D renders, crafted by hand by our visual designer, Sebastiano. Even there, the color inside each pan is a real photograph of that shade swatched on skin, mapped into the render. That's digital craftsmanship, not AI generation, and we're proud of the difference. When it comes to color and texture, what you see is what you get.

A few of the atmospheric backgrounds on this site are AI-assisted. Where one is, we label it on the image itself. It never touches a product, a swatch, or a face.

03 Cases & Packaging
What's special about the magnetic cases?

Each case is a small transparent square, about the size of a postage stamp and about as thick as a stack of a few coins, with a 26mm round pan of color sitting inside. Magnets in all four corners click into place, so you can stack your favorites into your own palette, a little tower of colors living side by side. Stack the full cases, or just the bottoms with the shadows inside.

The design was inspired by wagashi, the Japanese art of making sweets as beautiful to look at as they are to eat: quiet, intentional, one piece at a time. See the full design →

Why are the cases transparent?

Because we believe in literal and emotional transparency. You can see exactly what's inside, with no hidden layers and no guessing. Just honest, true beauty.

Are your eyeshadows travel-friendly?

That's exactly what the magnetic case was built around. Each small case sits in the palm of your hand and clicks together into one neat stack: two shades for a weekend, all seven for a longer trip. They fit any pouch or carry-on pocket without the bulk. Pressed powder means no liquid restrictions, so they clear security without a second thought.

What are QR audio stickers?

An optional free add-on you can drop into your cart. When scanned, they read your eyeshadow's name and color tone out loud. We designed them for blind and low vision customers, and for anyone who just loves tech that talks back.

Are your materials eco-friendly?

Our cases are 3D-printed locally in the Czech Republic using recyclable materials. We design for longevity: products that last, not landfill filler.

04 Shipping & Orders
Do you ship internationally? How long does shipping take?

We ship across the US with standard delivery in 5–7 business days, plus expedited options. International shipping is currently available to the Czech Republic, with rates calculated at checkout.

Are you available in stores?

For now, The Imperfectionist is available exclusively online at imperfectionist.beauty. Every order is pressed, packed, and sent by hand from Boston.

05 Our Story & Mission
What sets you apart?

Three things, mostly.

  • Handmade in Boston by Eva, our founder, in small batches. No bulk manufacturing, no fillers, no shortcuts. Every shade starts with the story of a real person living with a health condition, whose experience shaped the color, the name, and the symbolism.
  • Every shade is read before launch by someone who lives with the condition it's named for. If they tell us something's wrong, we change it. It's the slowest part of making these, and the part we'd keep if we had to drop everything else.
  • The packaging carries the same idea: magnetic stackable cases that let you carry exactly what you love. Free QR audio stickers read each shade name aloud for blind and low vision customers, because accessibility shouldn't be an afterthought.

We're not trying to be the loudest brand in beauty, just one of the most meaningful. Read the full story →

What is your mission and vision?

Our mission is to create beautiful, timeless products that understand you, that live with you and become your go-to staples over time. We see a future where beauty slows down, where you buy less, choose better, and feel more at home in your own skin. Where imperfection is the whole point.

Our vision is to give luxury its soul back: luxury that fits real life and feels human, where every product is a small act of craftsmanship made to bring you back to yourself.

Why do you only have seven shades? When is the next collection coming?

There's no seasonal collection coming, and that's on purpose. Most beauty brands launch as many collections as possible, as fast as possible, because more launches mean more sales. We go the other way. Every shade in this collection took months to get right, and each one exists because a real community inspired it, not because a marketing calendar demanded it.

Instead of pushing you to buy more, we'd rather help you find the shade that actually suits you (that's what the shade quiz is for), or the one that would mean something to a friend. Fewer, better, chosen consciously. New shades do join the collection, but only when they're ready, and only when they have a story worth telling.

What do you mean by "beauty that has meaning"?

Each color symbolizes a real human experience, whether a health condition, a feeling, or a journey. It connects and resonates with you on the deepest level.

Do people with these conditions have any say in the shades?

Yes. No shade launches until someone who lives with the condition has seen it and told us what to change. Sometimes it takes a while to find the right person, and the shade waits until we do.

With Breathtaking Glow, it was a friend of Eva's who has asthma. She liked the color, then told us what the story was missing: the small daily logistics, like checking the air quality before you head out. That's in the shade's description now because she put it there.

It's the slowest part of making these, and the part we'd keep if we had to drop everything else.

Do I need a health condition to wear The Imperfectionist?

Not at all, and this is one of the most common misconceptions, so it's worth saying clearly: The Imperfectionist is designed for everyone. Our shades are inspired by the experiences of people living with various health conditions, but that inspiration lives in the name, the story, and the symbolism, not in who the product is for. You don't need epilepsy to wear Unpredictable Brush, or hearing loss to wear Read My Lips. You just need to love the color and feel something when you read the story.

Why make accessibility part of beauty?

Because accessibility shouldn't be a buzzword or a marketing tactic. Eva, our founder, has 99% hearing loss and epilepsy, so accessibility is deeply rooted in our origin story.

Who do you create for?

Anyone who's tired of being perfect all the time. Our customers are makeup artists, surgeons, veterans, parents, students, creators, and dreamers.

Why "The Imperfectionist"?

Perfection is exhausting and overrated. The Imperfectionist celebrates people who show up as they are. We believe in beauty that doesn't erase who you are, but amplifies it.

Why is your website mostly black and white?

Because the eyeshadows are the heroes. Everything else, the layout, the words, the background, exists to let them speak. We keep things ultra simple so nothing distracts from the product: color, story, and emotion. Beauty doesn't need noise to be powerful.

Are your products actually made by real people?

Yes. Every pigment is thoughtfully selected. Every shade is born from human hands: tested, pressed, adjusted, and loved. Not mass-generated by a machine. Each pigment has a story behind it and a reason it exists.

06 Brand & Trademark
I've seen another brand called Imperfectionist Beauty in Australia. Are you the same company?

No, we're a separate brand, though it's a lovely coincidence to share a name. The Imperfectionist® is a registered trademark in the United States, handmade in Boston by our founder, Eva. Our shades, story, and mission are entirely our own. If you came looking for the Australian brand, they're easy to find with a quick search. If you're here for handmade, high-pigment, cruelty-free single eyeshadows inspired by people living with health conditions, then you're exactly where you're meant to be.